Refund policy
At shoplixs.com, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
We offer a 5-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in the original packaging
- Proof of purchase or order confirmation is required
Returns requested after 5 days of delivery may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons, personal use, or promotional offers.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the product and packaging
Our team will review the issue and arrange a replacement or refund if applicable.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within a few business days.
For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or another suitable payment method.
Return Shipping
Customers may be responsible for return shipping charges unless the product received was damaged, defective, or incorrect.
Order Cancellation
Orders can only be canceled before shipment. Once an order has been shipped, it cannot be canceled and will fall under the return policy.
Contact Information
For any return or refund-related inquiries, please contact us:
Company Name: COAST TRANSPORT INSURANCE SERVICE INC.
Website: shoplixs.com
Email: support@shoplixs.com
Address: 216 E VICTORIA ST SANTA BARBARA CA 93101 USA.